Answers to the questions we hear most often. Can’t find what you need? Get in touch.
Ordering
How do I place an order?
Add the pieces you love to your cart and go to checkout. Enter your delivery details, choose a payment method and place your order. You will receive a confirmation email straight away.
Can I order a custom piece?
Yes. Our artisans can make pieces in your own colours, sizes or motifs, and we welcome wedding and corporate orders. Contact us with your idea and we will reply within a day with a price and timeline.
Payment
Which payment methods do you accept?
Within Pakistan you can pay by cash on delivery or direct bank transfer. More options, including mobile wallets, are coming soon.
Can I see prices in US dollars?
Yes. Use the PKR / USD switch on the side of the page. Dollar prices are converted from Pakistani rupees and are approximate.
Shipping
How long does delivery take?
Within Pakistan, orders are dispatched in 2–4 working days and usually arrive 3–6 days later. International orders typically arrive in 7–15 working days with tracking.
Do you ship internationally?
Yes, we ship worldwide with tracked delivery. Any customs duties or import taxes in your country are paid by the buyer.
Is delivery free?
Delivery is free within Pakistan on orders over ₨10,000. Below that, a flat ₨300 courier fee applies.
Products
Is every piece really handmade?
Yes. Every item is stitched by hand by artisans in the Hunza Valley. Because of this, small variations in colour and stitching are natural and make each piece unique.
How should I care for my embroidery?
Hand wash gently in cold water with mild soap, or dry clean. Do not wring or tumble dry. Dry flat in the shade and iron on the reverse side on a low setting.
Returns
Can I return an item?
Yes. If you are not happy with your purchase, please contact us. Items must be unused and in their original condition. See our Refund & Returns policy for the full details.
[Placeholder answers: please review before launch.]